Why This Policy Exists

We know that choosing the right ritual from an unfamiliar collection is not always straightforward. If you have arrived here because you ordered one product and realised — before you had truly begun — that you needed another, we want to make that right.

This policy is separate from our 60-Day Ritual Guarantee or the 30-Day First Signs Guarantee (for the Hair Restoration Ritual bundle), which covers efficacy. This policy covers one specific situation: you ordered the wrong product, you caught it early, and you have not meaningfully used it.

If that is where you are, read on. We will tell you exactly what we can do.

Please Read This Before Anything Else

This policy has one defining condition. Everything else follows from it:

If you are within 7 days of delivery and the product is effectively untouched — please continue. We are here to help.

The Three Situations — and What We Will Do

Depending on the state of your product and when you are reaching out, here is exactly what applies:

Situation 1 — Unopened, within 7 days of delivery

The product is sealed. You have not broken the packaging. This is the clearest situation, and the resolution is straightforward.

We will exchange it for the correct product at no additional cost to you. You arrange and pay for return shipping to us. Once we receive and verify the sealed product, we ship your replacement within 3 business days at our cost.

This is a full exchange. No store credit, no deductions, no conditions beyond those stated above.

Situation 2 — Opened but 90% or more intact, within 7 days of delivery

You opened the product — perhaps to smell it, examine the texture, or confirm it was wrong — and stopped immediately. Less than 10% of the contents have been used. You arrange and pay for return shipping to us.

Because the product has been opened, it cannot be returned to our supply chain. This is a hygiene standard we hold to absolutely, and it applies regardless of how little was used.

What we will do: Once we receive and verify the remaining product, we will issue you a store credit to the full purchase value of the product, valid for 12 months from the date of issue. You can apply this credit to the correct ritual on your next order, with no minimum spend.

Situation 3 — Used beyond 10%, or reaching out after 7 days

If more than 10% of the product has been used, or if more than 7 days have passed since delivery, this policy does not apply.

We say this clearly not to be difficult, but because at this point the situation has changed. A product used for several days is no longer a wrong purchase — it is a product that has begun its ritual on your skin or scalp. The question at that point is not whether you chose correctly, but whether the ritual is working.

At a Glance

What Does Not Qualify Under This Policy

We are transparent about the boundaries of this policy so there is no ambiguity:

• Products purchased through any channel other than www.zuamewellness.com
• Claims raised more than 7 days after the confirmed delivery date
• Products where more than 10% of the contents have been used — this is assessed on receipt and is not negotiable
• Products that have been damaged, adulterated, or returned without original packaging
• Claims from customers who have previously made a wrong-purchase claim on the same product
• Requests framed as wrong-purchase claims where the customer has in fact used the product across multiple applications over several days — these are directed to the applicable ritual guarantee: the 60-Day Ritual Guarantee for Swarna Radiance products, or the 30-Day First Signs Guarantee for the Hair Restoration Ritual bundle

If you are uncertain whether your situation qualifies, write to us before sending anything back. We will tell you honestly. And if you have any questions, reservations, or simply want to understand which ritual is right for you before you begin — please write to us before your purchase. We would rather have that conversation before than after. One message to +91 90807 66375 is all it takes.

Not Sure Which Ritual Is Right for You?

Before you place your next order, we would strongly encourage you to WhatsApp us — a few minutes process that identifies your primary concern, whether skin or hair, and maps it to the ritual most likely to restore your results.

Most wrong-purchase situations happen not because of carelessness, but because our collection is new to you and the differences between rituals are not yet clear. We stand by to respond on WhatsApp to help you choose the right product.

How to Raise a Wrong Ritual Claim

Please complete this self-check before writing to us:

1. Send a WhatsApp message to +91 90807 66375 with the message: "Wrong Ritual."
2. Share your order reference number, which product you received, and which product you believe you should have ordered.
3. Share a photograph of the product in its current condition, clearly showing the seal or fill level. This is the only photograph we will ever ask for.
4. We will respond within 24 hours with confirmation of eligibility and return instructions if applicable.
5. Please do not return the product until you have received written confirmation from us. Unsolicited returns cannot be processed.

Related Policies

• For Swarna Radiance efficacy refunds, see the 60-Day Ritual Guarantee.
• For Hair Restoration efficacy refunds, see the 30-Day First Signs Guarantee.
• For damaged, defective, or COD orders, see the Refund Policy.
• For overall purchase terms, disclaimers, and liability, see the Terms, Disclaimers and Liability document.